Privacy Policy
This privacy policy governs the manner in which Fresco & Vita Smoothies collects, uses, maintains, and discloses information collected from users of our online platform. This policy applies to the site and all products and services offered by Fresco & Vita Smoothies. We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
Personal identification information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our online platform. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.
Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our site may use "cookies" to enhance user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.
How we use collected information
Fresco & Vita Smoothies collects and uses users personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
- To improve our site: We may use feedback you provide to improve our products and services.
- To process payments: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other site feature: To send users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails: We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
Legal Basis for Processing
We process your personal data based on several legal grounds, including:
- The necessity for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., processing your order).
- Compliance with a legal obligation to which we are subject.
- Your explicit consent (e.g., for marketing communications).
- Our legitimate interests, provided they do not override your fundamental rights and freedoms (e.g., for improving our services, fraud prevention).
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
International Data Transfers
We do not currently transfer personal data outside of the European Economic Area (EEA). Should this change, we will ensure that any such transfers are conducted in accordance with applicable data protection laws, utilizing appropriate safeguards.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where the processing of your personal data is based on consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- The right to lodge a complaint with a supervisory authority: If you are an EU resident, you have the right to complain to a data protection supervisory authority in your country.
To exercise any of these rights, please contact us using the details provided below.
Children's Privacy
Our online platform is not directed to children under the age of 16, and we do not knowingly collect personal data from children under this age. If we become aware that a child under 16 has provided us with personal information, we will take steps to remove such information and terminate the child's account.
Changes to this privacy policy
Fresco & Vita Smoothies has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our online platform. Your continued use of the service following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at the following address:
Fresco & Vita Smoothies
105 Via Cavour,
Rome, Lazio,
00184
Italy